Cancellation policy

Real money games

Players will be refunded the exact amount of money they had at the time of cancellation.

Play money games

Players will be refunded the exact amount of chips they originally brought to the table, as we don't record all play money hand information.

Sit & Go single-table tournaments

Any players still competing in a tournament when it is cancelled for technical reasons will be refunded their buy-ins and entry fees. The buy-in monies from the players already eliminated will be evenly divided between the remaining players, regardless of the chip standing at the time of cancellation.

Players already eliminated from the tournament will lose their buy-in and entry fee.

Sit & Go multi-table tournaments

Players who have been eliminated from a tournament before cancellation for technical reasons will lose their buy-in and entry fee.

Any players still competing in a tournament when it is cancelled for technical reasons will be refunded as follows:

1. Each player will be awarded prize money equal to the amount that would have been awarded to the next player to be eliminated.
2. After prize money has been allocated according to point 1, 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to the remaining players' chip count at the time of cancellation.
3. The remaining players will also be refunded their entry fee.

Multi-table tournaments

Players who have been eliminated from a tournament before cancellation for technical reasons will lose their buy-in and entry fee.

Any players still competing in a tournament when it is cancelled for technical reason will be refunded as follows:

1. Each player will be awarded prize money equal to the amount that would have been awarded to the next player to be eliminated.
2. After prize money has been allocated according to point 1, 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to the remaining players' chip count at the time of cancellation.
3. The remaining players will also be refunded their entry fee.

Blackjack

If you are disconnected in the middle of a game of blackjack, simply log back in to your account. You will be able to resume the disrupted game at the point at which you were disconnected. If you were disconnected after submitting information, the next sequence or result will appear as normal.

Please contact our Support Team if you continue to experience problems. We will investigate the situation fully. We will refund any losses caused by a bug in our system immediately.

Deal-making

The deal-making process will continue as normal even if you are disconnected while discussing a deal with another player, giving rise to the following scenarios:

• You reconnect while the deal is still taking place and rejoin the process
• You do not reconnect before the deal is rejected because the deal making time has elapsed
• Other players have rejected the deal while you were disconnected and play has resumed
• Disconnection is treated as an implicit rejection of a deal: If a deal must be approved by all the players at the table it will fail unless you reconnect and confirm it in the allotted time.