- Game Fairness
- Security
- Disconnection policy
- Cancellation policy
- Responsible Gaming
Disconnection policy
1. Unless otherwise stated by PartyPoker, the following terms and conditions set forth the rules and procedures that govern all players' rights in the event of disconnection and game cancellation.
2. Disconnect protection is a tool that protects players if their internet connection is lost while they are involved in a pot. If a player is disconnected, he will be able to stay in the hand (provided disconnect protection is available) to contest the portion of the pot that he was financially involved in at the time of disconnection.
3. PartyPoker.com strives to offer the best disconnect protection to our players. Our goal is to protect players while also maintaining appropriate checks so that the protection is not abused.
4. Disconnect protection is not intended to be used for any purpose other than a genuine disconnect. Any misuse of this policy may result in forfeiture of any monies won, tournament disqualification, the loss of the disconnect protection privilege, or expulsion from the site.
5. Our software is designed to assess if a player has a genuine disconnection before giving the disconnect protection to him. Players trying to take advantage of disconnect protection by deliberately getting 'timed out' will be deemed to have folded.
6. Players must accept the risk of disconnection, and should simply log back in and continue playing as quickly as possible if they are cut off. Ask your ISP about how they can help reduce the risk of disconnection. PartyPoker.com is not responsible for disconnected players.
7. If a player is disconnected during a hand and has disconnect protection available, he will be able to play for the part of the pot he has invested money in. The player can win whatever was in the pot at the time of the disconnection.
8. PartyPoker.com reserves the right to alter this policy and render final decisions on all matters herein at its sole discretion. Policy changes and relevant decisions will be communicated accordingly by PartyPoker.com using electronic and/or written means.
Lifeline
The normal 'disconnection protection' feature is not available on certain types of tables (all tournaments and some specifically marked ring-game tables). These tables will have 'No DP' next to their names in the Lobby. On these tables, when a player who is invested in the current pot is deemed to be disconnected, the system will award additional time for the player to return and resume play. The amount of time awarded will depend on the current pot size:
- For stud games ‘X’ is lower stake
- For flop games, ‘X’ is big blind
For non heads-up tables:
- No time added if pot size is up to 5*X
- 20 seconds if the pot is more than 5*X and up to 20*X
- 30 seconds if the pot is more than 20*X and up to 40*X
- 45 seconds if the pot is more than 40*X and up to 80*X
- 60 seconds if the pot is more than 80*X
For heads-up tables:
- 20 seconds if the pot is more than 0 and up to 5*X
- 30 seconds if the pot is more than 5*X and up to 10*X
- 45 seconds if the pot is more than 10*X
System will wait for additional time only if the current player who is deemed to be disconnected is a) invested in the pot and b) his current options does not contain 'Check' option.
If the current player who is deemed to be disconnected has the option to check, the system will do this for him automatically, without awarding additional time.
We call this feature a 'lifeline'.
There is no quote of lifelines available to a player: As long as the conditions above are met, an unlimited amount of lifelines will be awarded. As there is no quota of lifelines, there is no need for display of 'available lifelines' on the client.
An appropriate dealer chat message will be sent on the table when the system decides to award additional time after a disconnection. Messages are mentioned below.
Lifelines are simply an additional wait for an invested user to make a selection if he is disconnected when it is his turn to act. Players cannot abuse this feature as its intentional use carries with it the risk of losing both chips and money.
The total period that the server will wait for the client to reconnect (including the lifeline) is 60 seconds. If the player is reconnected on the 56th second, then he will be awarded at least 20 seconds( the extra 'bet time-out' period). For more examples, read the following:
- Any table (normal, STT, MTCT) can be either lifeline or DP tables; no table can have both features
- All tournament tables are lifeline tables
- Live-game tables can be either DP or lifeline tables
- There is no lifeline tag added to STTs and MTCTs listed in the Lobby
- 'No DP' will be added to the Lobby listings for live games if they are lifeline tables
Sit & Go single-table tournament disconnect protection
We have removed disconnect protects from all Sit & Go single-table tournaments. Your hand will automatically be folded if you lose your connection. This change was implemented at the request of our players.
Sit & Go multi-table tournament disconnect protection
Disconnect protection is not available in any Sit & Go multi-table tournaments. Your hand will automatically be folded if you lose your connection.
Multi-table tournament game disconnect protection
Disconnect protection is not available in any multi-table tournaments. Your hand will automatically be folded if you lose your connection. This change was implemented at the request of our players.
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